Getting help.
Email hello@osokoro.com. Include your waitlist address if the question is about a specific project — it saves a round trip.
Sending stopped
You have hit your monthly allowance. That is deliberate: sending pauses rather than becoming a bill you did not approve. Buy credits from billing and the paused broadcast resumes on its own.
Confirmation emails are not arriving
Check the spam folder first, then your sending domain’s DNS records. Until a sending domain is verified, mail goes out from our domain with your name on it — nothing breaks, it just looks less like you.
Someone wants to be removed
Every email carries an unsubscribe link that works in one click. You can also remove someone from the signups table. Removing a person also removes them from the queue.
Getting your data out
CSV export is on every paid plan, and the API and webhooks are on Everything. Nothing is held hostage — export whenever you like.